At FATMEY, we are committed to using 100% natural ingredients, carefully selected for their benefits and skin-friendly properties. We favor plant-based treasures like turmeric, castor oil, batana, and ginger, and do not use any controversial chemicals.

Our products are carefully designed and manufactured in Quebec, Canada. We collaborate with specialized expert laboratories, and some of our products, like our soaps, are handmade in small batches to preserve their artisanal integrity.

Orders are processed within 1 to 3 business days. Estimated delivery times are 2 to 5 business days for Quebec, and 4 to 9 business days for the rest of Canada. For more details, please see our Shipping Policy .

Yes, you can return an item within 14 calendar days of receipt, provided it is unused, unopened, and in its original packaging. Some items may be excluded. For full terms, please see our Return and Refund Policy .

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can click the link provided in this email to track the status of your delivery.

We recommend checking out our blog post "Create Your Personalized Natural Skincare Routine" for detailed advice on how to identify your skin type and choose the FATMEY products best suited to your needs. Please feel free to contact us if you need personalized assistance.